Customer service recovery
Awarded to Divyanjalee Eragoda
Issued on 01 Oct 2025
The badge expires on 01 Oct 2028
Issued by
TypsyEarning criteria
The following 11 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service recovery | 01 Oct 2025 16:21 | |
|
What is customer service recovery? | 01 Oct 2025 16:23 | |
|
Customer service recovery principles | 01 Oct 2025 16:25 | |
|
Listening to manage customer complaints | 01 Oct 2025 16:28 | |
|
Making customers feel heard | 01 Oct 2025 16:29 | |
|
Apologizing during customer service recovery | 01 Oct 2025 16:31 | |
|
Providing solutions to customer complaints | 01 Oct 2025 16:34 | |
|
Thanking customers for feedback | 01 Oct 2025 16:36 | |
|
Planning for customer service recovery | 01 Oct 2025 16:39 | |
|
Continuously improving service recovery | 01 Oct 2025 16:42 | |
|
Conclusion - Customer service recovery | 01 Oct 2025 16:43 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 13 out of 16 (81 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 88 %.