Customer service recovery
Awarded to 300012 Kassim Makokha
Issued on 14 Dec 2024
The badge expires on 14 Dec 2027
Issued by
TypsyEarning criteria
The following 11 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service recovery | 14 Dec 2024 09:57 | |
|
What is customer service recovery? | 14 Dec 2024 10:02 | |
|
Customer service recovery principles | 14 Dec 2024 10:06 | |
|
Listening to manage customer complaints | 14 Dec 2024 10:17 | |
|
Making customers feel heard | 14 Dec 2024 10:21 | |
|
Apologizing during customer service recovery | 14 Dec 2024 10:25 | |
|
Providing solutions to customer complaints | 14 Dec 2024 10:31 | |
|
Thanking customers for feedback | 14 Dec 2024 10:35 | |
|
Planning for customer service recovery | 14 Dec 2024 10:40 | |
|
Continuously improving service recovery | 14 Dec 2024 10:45 | |
|
Conclusion - Customer service recovery | 14 Dec 2024 10:47 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 13 out of 16 (81 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 88 %.