Customer service recovery
Awarded to Sanjeev Kumar
Issued on 15 Sep 2024
The badge expires on 15 Sep 2027
Issued by
TypsyEarning criteria
The following 11 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service recovery | 14 Sep 2024 11:53 | |
|
What is customer service recovery? | 14 Sep 2024 11:57 | |
|
Customer service recovery principles | 14 Sep 2024 12:01 | |
|
Listening to manage customer complaints | 14 Sep 2024 12:10 | |
|
Making customers feel heard | 14 Sep 2024 12:18 | |
|
Apologizing during customer service recovery | 14 Sep 2024 12:24 | |
|
Providing solutions to customer complaints | 14 Sep 2024 12:31 | |
|
Thanking customers for feedback | 14 Sep 2024 12:36 | |
|
Planning for customer service recovery | 14 Sep 2024 12:41 | |
|
Continuously improving service recovery | 14 Sep 2024 12:46 | |
|
Conclusion - Customer service recovery | 14 Sep 2024 12:47 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 13 out of 16 (81 %) questions must be answered correctly.
This quiz was passed in 2 attempts with a result of 81 %.