Customer service recovery
Awarded to Lucila Menez
Issued on 28 Mar 2026
The badge expires on 28 Mar 2029
Issued by
TypsyEarning criteria
The following 11 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service recovery | 24 Mar 2026 19:03 | |
|
What is customer service recovery? | 24 Mar 2026 19:06 | |
|
Customer service recovery principles | 28 Mar 2026 17:11 | |
|
Listening to manage customer complaints | 24 Mar 2026 19:14 | |
|
Making customers feel heard | 24 Mar 2026 19:17 | |
|
Apologizing during customer service recovery | 24 Mar 2026 19:20 | |
|
Providing solutions to customer complaints | 24 Mar 2026 19:24 | |
|
Thanking customers for feedback | 28 Mar 2026 17:19 | |
|
Planning for customer service recovery | 28 Mar 2026 17:26 | |
|
Continuously improving service recovery | 28 Mar 2026 17:30 | |
|
Conclusion - Customer service recovery | 28 Mar 2026 17:32 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 13 out of 16 (81 %) questions must be answered correctly.
This quiz was passed in 3 attempts with a result of 88 %.