Guest experience fundamentals
Awarded to Andrea Johanna Sanchez Devia
Issued on 07 Oct 2023
The badge expires on 07 Oct 2026
Issued by
TypsyEarning criteria
The following 12 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Guest experience fundamentals | 07 Oct 2023 20:20 | |
|
The importance/role of the hospitality industry | 07 Oct 2023 20:24 | |
|
Why guest experience matters | 07 Oct 2023 20:29 | |
|
What makes a good guest experience | 07 Oct 2023 20:35 | |
|
How you make an impact (your job matters) | 07 Oct 2023 20:39 | |
|
The difference between service and hospitality | 07 Oct 2023 20:44 | |
|
What it means to be hospitable | 07 Oct 2023 20:48 | |
|
The lasting impact of first impressions | 07 Oct 2023 20:53 | |
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Understanding your guests' needs | 07 Oct 2023 20:56 | |
|
Making guests feel important | 07 Oct 2023 20:59 | |
|
Turning a negative experience into a positive | 07 Oct 2023 21:03 | |
|
Conclusion - Guest experience fundamentals | 07 Oct 2023 21:04 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 8 out of 10 (80 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 80 %.