Guest experience fundamentals
Awarded to Elly Omondi Otieno
Issued on 17 Feb 2026
The badge expires on 17 Feb 2029
Issued by
TypsyEarning criteria
The following 12 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Guest experience fundamentals | 15 Jan 2026 16:17 | |
|
The importance/role of the hospitality industry | 16 Jan 2026 10:41 | |
|
Why guest experience matters | 17 Feb 2026 04:52 | |
|
What makes a good guest experience | 17 Feb 2026 04:57 | |
|
How you make an impact (your job matters) | 17 Feb 2026 05:03 | |
|
The difference between service and hospitality | 17 Feb 2026 05:08 | |
|
What it means to be hospitable | 17 Feb 2026 05:14 | |
|
The lasting impact of first impressions | 17 Feb 2026 05:18 | |
|
Understanding your guests' needs | 17 Feb 2026 05:23 | |
|
Making guests feel important | 17 Feb 2026 16:37 | |
|
Turning a negative experience into a positive | 17 Feb 2026 16:40 | |
|
Conclusion - Guest experience fundamentals | 17 Feb 2026 16:42 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 8 out of 10 (80 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 90 %.