Customer service recovery
Awarded to Thomas Liyungu
Issued on 26 Sep 2024
The badge expires on 26 Sep 2027
Issued by
TypsyEarning criteria
The following 11 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service recovery | 24 Sep 2024 11:06 | |
|
What is customer service recovery? | 25 Sep 2024 17:51 | |
|
Customer service recovery principles | 25 Sep 2024 17:59 | |
|
Listening to manage customer complaints | 25 Sep 2024 18:06 | |
|
Making customers feel heard | 25 Sep 2024 18:24 | |
|
Apologizing during customer service recovery | 25 Sep 2024 18:55 | |
|
Providing solutions to customer complaints | 25 Sep 2024 19:13 | |
|
Thanking customers for feedback | 25 Sep 2024 19:17 | |
|
Planning for customer service recovery | 25 Sep 2024 19:24 | |
|
Continuously improving service recovery | 25 Sep 2024 19:29 | |
|
Conclusion - Customer service recovery | 25 Sep 2024 19:37 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 13 out of 16 (81 %) questions must be answered correctly.
This quiz was passed in 2 attempts with a result of 81 %.