Guest experience fundamentals
Awarded to VICTOR NIEVERA
Issued on 27 Nov 2022
The badge expires on 27 Nov 2025
Issued by
TypsyEarning criteria
The following 12 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Guest experience fundamentals | 13 Aug 2021 07:33 | |
|
The importance/role of the hospitality industry | 13 Aug 2021 07:44 | |
|
Why guest experience matters | 13 Aug 2021 11:12 | |
|
What makes a good guest experience | 13 Aug 2021 11:39 | |
|
How you make an impact (your job matters) | 13 Aug 2021 11:43 | |
|
The difference between service and hospitality | 13 Aug 2021 11:55 | |
|
What it means to be hospitable | 13 Aug 2021 11:59 | |
|
The lasting impact of first impressions | 13 Aug 2021 12:03 | |
|
Understanding your guests' needs | 13 Aug 2021 12:07 | |
|
Making guests feel important | 13 Aug 2021 12:25 | |
|
Turning a negative experience into a positive | 21 Nov 2022 20:00 | |
|
Conclusion - Guest experience fundamentals | 21 Nov 2022 20:01 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 8 out of 10 (80 %) questions must be answered correctly.
This quiz was passed in 2 attempts with a result of 90 %.