Customer service essentials
Awarded to yash singh
Issued on 06 Oct 2024
The badge expires on 06 Oct 2027
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 24 Sep 2024 12:12 | |
|
What makes great customer service? | 24 Sep 2024 12:14 | |
|
Creating memorable first impressions | 24 Sep 2024 12:17 | |
|
Building rapport with customers | 24 Sep 2024 12:21 | |
|
Maintaining a welcoming environment for customers | 24 Sep 2024 12:24 | |
|
Meeting customers' needs and exceeding expectations | 24 Sep 2024 12:27 | |
|
Handling many customers at once | 24 Sep 2024 12:30 | |
|
Handling declined payment | 24 Sep 2024 12:32 | |
|
Handling hostile customers | 24 Sep 2024 12:35 | |
|
Excusing yourself from a conversation | 24 Sep 2024 12:37 | |
|
Handling complaints in customer service | 24 Sep 2024 12:40 | |
|
Customer service on the phone | 24 Sep 2024 12:44 | |
|
Online customer service | 24 Sep 2024 12:48 | |
|
Conclusion - Customer service essentials | 24 Sep 2024 12:49 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 3 attempts with a result of 94 %.