Customer service essentials
Awarded to Rasaq Bolaji
Issued on 22 Jun 2023
The badge expires on 22 Jun 2026
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 21 Jun 2023 11:59 | |
|
What makes great customer service? | 21 Jun 2023 12:04 | |
|
Creating memorable first impressions | 21 Jun 2023 12:10 | |
|
Building rapport with customers | 21 Jun 2023 12:16 | |
|
Maintaining a welcoming environment for customers | 22 Jun 2023 11:52 | |
|
Meeting customers' needs and exceeding expectations | 22 Jun 2023 11:59 | |
|
Handling many customers at once | 22 Jun 2023 12:03 | |
|
Handling declined payment | 22 Jun 2023 12:07 | |
|
Handling hostile customers | 22 Jun 2023 12:12 | |
|
Excusing yourself from a conversation | 22 Jun 2023 12:15 | |
|
Handling complaints in customer service | 22 Jun 2023 12:21 | |
|
Customer service on the phone | 22 Jun 2023 12:25 | |
|
Online customer service | 22 Jun 2023 12:31 | |
|
Conclusion - Customer service essentials | 22 Jun 2023 12:33 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 89 %.