Guest experience fundamentals
Awarded to SALONI SHAH
Issued on 27 Nov 2020
The badge expired on 28 Dec 2023
Issued by
TypsyEarning criteria
The following 12 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Guest experience fundamentals | 26 Nov 2020 19:55 | |
|
The importance/role of the hospitality industry | 26 Nov 2020 20:00 | |
|
Why guest experience matters | 26 Nov 2020 20:06 | |
|
What makes a good guest experience | 26 Nov 2020 20:11 | |
|
How you make an impact (your job matters) | 26 Nov 2020 20:15 | |
|
The difference between service and hospitality | 26 Nov 2020 20:19 | |
|
What it means to be hospitable | 26 Nov 2020 20:30 | |
|
The lasting impact of first impressions | 27 Nov 2020 21:29 | |
|
Understanding your guests' needs | 27 Nov 2020 21:33 | |
|
Making guests feel important | 27 Nov 2020 21:36 | |
|
Turning a negative experience into a positive | 27 Nov 2020 21:40 | |
|
Conclusion - Guest experience fundamentals | 27 Nov 2020 21:41 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 8 out of 10 (80 %) questions must be answered correctly.
This quiz was passed in 3 attempts with a result of 90 %.