Guest experience fundamentals
Awarded to JUAN CLOUGH
Issued on 27 Jun 2024
The badge expires on 27 Jun 2027
Issued by
TypsyEarning criteria
The following 12 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Guest experience fundamentals | 27 Jun 2024 00:34 | |
|
The importance/role of the hospitality industry | 27 Jun 2024 00:37 | |
|
Why guest experience matters | 27 Jun 2024 00:46 | |
|
What makes a good guest experience | 27 Jun 2024 00:55 | |
|
How you make an impact (your job matters) | 27 Jun 2024 01:21 | |
|
The difference between service and hospitality | 27 Jun 2024 01:28 | |
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What it means to be hospitable | 27 Jun 2024 01:41 | |
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The lasting impact of first impressions | 27 Jun 2024 02:01 | |
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Understanding your guests' needs | 27 Jun 2024 02:04 | |
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Making guests feel important | 27 Jun 2024 02:07 | |
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Turning a negative experience into a positive | 27 Jun 2024 02:12 | |
|
Conclusion - Guest experience fundamentals | 27 Jun 2024 02:12 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 8 out of 10 (80 %) questions must be answered correctly.
This quiz was passed in 3 attempts with a result of 80 %.