Customer service essentials
Awarded to Thanh Tran Doan Cong
Issued on 22 Jan 2025
The badge expires on 22 Jan 2028
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 10 Dec 2024 15:25 | |
|
What makes great customer service? | 10 Dec 2024 15:30 | |
|
Creating memorable first impressions | 10 Dec 2024 15:35 | |
|
Building rapport with customers | 10 Dec 2024 15:41 | |
|
Maintaining a welcoming environment for customers | 10 Dec 2024 15:46 | |
|
Meeting customers' needs and exceeding expectations | 10 Dec 2024 16:42 | |
|
Handling many customers at once | 10 Dec 2024 16:45 | |
|
Handling declined payment | 10 Dec 2024 16:49 | |
|
Handling hostile customers | 10 Dec 2024 16:54 | |
|
Excusing yourself from a conversation | 10 Dec 2024 16:57 | |
|
Handling complaints in customer service | 10 Dec 2024 17:02 | |
|
Customer service on the phone | 10 Dec 2024 17:07 | |
|
Online customer service | 10 Dec 2024 17:12 | |
|
Conclusion - Customer service essentials | 10 Dec 2024 17:14 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 89 %.