Guest experience fundamentals
Awarded to Jermine Loyola
Issued on 09 Jun 2023
The badge expires on 09 Jun 2026
Issued by
TypsyEarning criteria
The following 12 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Guest experience fundamentals | 09 Jun 2023 19:40 | |
|
The importance/role of the hospitality industry | 09 Jun 2023 19:43 | |
|
Why guest experience matters | 09 Jun 2023 19:49 | |
|
What makes a good guest experience | 09 Jun 2023 19:54 | |
|
How you make an impact (your job matters) | 09 Jun 2023 19:59 | |
|
The difference between service and hospitality | 09 Jun 2023 20:04 | |
|
What it means to be hospitable | 09 Jun 2023 20:08 | |
|
The lasting impact of first impressions | 09 Jun 2023 20:12 | |
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Understanding your guests' needs | 09 Jun 2023 20:16 | |
|
Making guests feel important | 09 Jun 2023 20:18 | |
|
Turning a negative experience into a positive | 09 Jun 2023 20:22 | |
|
Conclusion - Guest experience fundamentals | 09 Jun 2023 20:23 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 8 out of 10 (80 %) questions must be answered correctly.
This quiz was passed in 3 attempts with a result of 90 %.