Guest experience fundamentals
Awarded to Estefania Zapata
Issued on 13 Apr 2021
The badge expired on 13 Apr 2024
Issued by
TypsyEarning criteria
The following 12 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Guest experience fundamentals | 19 Jan 2021 00:41 | |
|
The importance/role of the hospitality industry | 19 Jan 2021 01:07 | |
|
Why guest experience matters | 19 Jan 2021 01:14 | |
|
What makes a good guest experience | 19 Jan 2021 13:56 | |
|
How you make an impact (your job matters) | 27 Jan 2021 11:07 | |
|
The difference between service and hospitality | 25 Feb 2021 01:20 | |
|
What it means to be hospitable | 27 Feb 2021 20:31 | |
|
The lasting impact of first impressions | 27 Feb 2021 20:46 | |
|
Understanding your guests' needs | 17 Mar 2021 01:03 | |
|
Making guests feel important | 19 Mar 2021 10:23 | |
|
Turning a negative experience into a positive | 13 Apr 2021 01:19 | |
|
Conclusion - Guest experience fundamentals | 13 Apr 2021 01:21 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 8 out of 10 (80 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 90 %.