Customer service essentials
Awarded to Amal Alnoaimi
Issued on 24 Feb 2025
The badge expires on 24 Feb 2028
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 24 Feb 2025 10:34 | |
|
What makes great customer service? | 24 Feb 2025 10:40 | |
|
Creating memorable first impressions | 24 Feb 2025 10:51 | |
|
Building rapport with customers | 24 Feb 2025 10:57 | |
|
Maintaining a welcoming environment for customers | 24 Feb 2025 11:02 | |
|
Meeting customers' needs and exceeding expectations | 24 Feb 2025 11:08 | |
|
Handling many customers at once | 24 Feb 2025 11:12 | |
|
Handling declined payment | 24 Feb 2025 11:15 | |
|
Handling hostile customers | 24 Feb 2025 11:20 | |
|
Excusing yourself from a conversation | 24 Feb 2025 11:23 | |
|
Handling complaints in customer service | 24 Feb 2025 11:29 | |
|
Customer service on the phone | 24 Feb 2025 11:33 | |
|
Online customer service | 24 Feb 2025 12:16 | |
|
Conclusion - Customer service essentials | 24 Feb 2025 12:17 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 2 attempts with a result of 100 %.