Customer service recovery
Awarded to Binod Bimali
Issued on 29 Nov 2023
The badge expires on 29 Nov 2026
Issued by
TypsyEarning criteria
The following 11 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service recovery | 29 Nov 2023 10:45 | |
|
What is customer service recovery? | 29 Nov 2023 10:49 | |
|
Customer service recovery principles | 29 Nov 2023 10:54 | |
|
Listening to manage customer complaints | 29 Nov 2023 10:59 | |
|
Making customers feel heard | 29 Nov 2023 11:02 | |
|
Apologizing during customer service recovery | 29 Nov 2023 11:06 | |
|
Providing solutions to customer complaints | 29 Nov 2023 11:11 | |
|
Thanking customers for feedback | 29 Nov 2023 11:15 | |
|
Planning for customer service recovery | 29 Nov 2023 11:20 | |
|
Continuously improving service recovery | 29 Nov 2023 11:24 | |
|
Conclusion - Customer service recovery | 29 Nov 2023 11:26 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 13 out of 16 (81 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 94 %.