Guest experience fundamentals
Awarded to Mohd Zaid
Issued on 18 Mar 2024
The badge expires on 18 Mar 2027
Issued by
TypsyEarning criteria
The following 12 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Guest experience fundamentals | 16 Mar 2024 09:05 | |
|
The importance/role of the hospitality industry | 16 Mar 2024 09:07 | |
|
Why guest experience matters | 18 Mar 2024 15:06 | |
|
What makes a good guest experience | 18 Mar 2024 15:09 | |
|
How you make an impact (your job matters) | 18 Mar 2024 15:12 | |
|
The difference between service and hospitality | 18 Mar 2024 15:15 | |
|
What it means to be hospitable | 18 Mar 2024 15:28 | |
|
The lasting impact of first impressions | 18 Mar 2024 15:31 | |
|
Understanding your guests' needs | 18 Mar 2024 15:34 | |
|
Making guests feel important | 18 Mar 2024 15:35 | |
|
Turning a negative experience into a positive | 18 Mar 2024 15:38 | |
|
Conclusion - Guest experience fundamentals | 18 Mar 2024 15:39 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 8 out of 10 (80 %) questions must be answered correctly.
This quiz was passed in 4 attempts with a result of 80 %.