Customer service essentials
Awarded to Yulianto SAPUTRA
Issued on 21 Aug 2024
The badge expires on 21 Aug 2027
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 01 Aug 2024 08:51 | |
|
What makes great customer service? | 01 Aug 2024 08:56 | |
|
Creating memorable first impressions | 01 Aug 2024 09:01 | |
|
Building rapport with customers | 01 Aug 2024 11:57 | |
|
Maintaining a welcoming environment for customers | 01 Aug 2024 12:02 | |
|
Meeting customers' needs and exceeding expectations | 01 Aug 2024 12:09 | |
|
Handling many customers at once | 01 Aug 2024 12:13 | |
|
Handling declined payment | 01 Aug 2024 12:17 | |
|
Handling hostile customers | 01 Aug 2024 12:51 | |
|
Excusing yourself from a conversation | 21 Aug 2024 13:41 | |
|
Handling complaints in customer service | 02 Aug 2024 12:10 | |
|
Customer service on the phone | 02 Aug 2024 12:15 | |
|
Online customer service | 21 Aug 2024 13:35 | |
|
Conclusion - Customer service essentials | 21 Aug 2024 13:37 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 2 attempts with a result of 83 %.