Customer service essentials
Awarded to María Carolina Castañeda
Issued on 26 Mar 2024
The badge expires on 26 Mar 2027
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 17 Mar 2024 15:17 | |
|
What makes great customer service? | 17 Mar 2024 17:19 | |
|
Creating memorable first impressions | 25 Mar 2024 15:52 | |
|
Building rapport with customers | 25 Mar 2024 15:58 | |
|
Maintaining a welcoming environment for customers | 25 Mar 2024 16:04 | |
|
Meeting customers' needs and exceeding expectations | 25 Mar 2024 16:51 | |
|
Handling many customers at once | 25 Mar 2024 16:54 | |
|
Handling declined payment | 25 Mar 2024 16:59 | |
|
Handling hostile customers | 26 Mar 2024 10:34 | |
|
Excusing yourself from a conversation | 26 Mar 2024 10:38 | |
|
Handling complaints in customer service | 26 Mar 2024 10:45 | |
|
Customer service on the phone | 26 Mar 2024 10:59 | |
|
Online customer service | 26 Mar 2024 11:04 | |
|
Conclusion - Customer service essentials | 26 Mar 2024 11:06 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 83 %.