Customer service essentials
Awarded to Sijan Malla
Issued on 06 Jul 2024
The badge expires on 06 Jul 2027
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 05 Jul 2024 23:49 | |
|
What makes great customer service? | 06 Jul 2024 00:34 | |
|
Creating memorable first impressions | 06 Jul 2024 00:39 | |
|
Building rapport with customers | 06 Jul 2024 00:43 | |
|
Maintaining a welcoming environment for customers | 06 Jul 2024 00:46 | |
|
Meeting customers' needs and exceeding expectations | 06 Jul 2024 00:49 | |
|
Handling many customers at once | 06 Jul 2024 00:51 | |
|
Handling declined payment | 06 Jul 2024 00:54 | |
|
Handling hostile customers | 06 Jul 2024 00:57 | |
|
Excusing yourself from a conversation | 06 Jul 2024 01:00 | |
|
Handling complaints in customer service | 06 Jul 2024 01:03 | |
|
Customer service on the phone | 06 Jul 2024 01:05 | |
|
Online customer service | 06 Jul 2024 01:09 | |
|
Conclusion - Customer service essentials | 06 Jul 2024 01:09 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 3 attempts with a result of 83 %.