Customer service essentials
Awarded to Roland Leonel Montalvo Olivares
Issued on 06 Oct 2025
The badge expires on 06 Oct 2028
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 25 Sep 2025 21:19 | |
|
What makes great customer service? | 02 Oct 2025 18:16 | |
|
Creating memorable first impressions | 02 Oct 2025 18:19 | |
|
Building rapport with customers | 02 Oct 2025 18:23 | |
|
Maintaining a welcoming environment for customers | 02 Oct 2025 18:26 | |
|
Meeting customers' needs and exceeding expectations | 02 Oct 2025 18:30 | |
|
Handling many customers at once | 02 Oct 2025 18:33 | |
|
Handling declined payment | 02 Oct 2025 18:35 | |
|
Handling hostile customers | 02 Oct 2025 18:54 | |
|
Excusing yourself from a conversation | 02 Oct 2025 19:06 | |
|
Handling complaints in customer service | 02 Oct 2025 19:09 | |
|
Customer service on the phone | 02 Oct 2025 19:12 | |
|
Online customer service | 02 Oct 2025 19:16 | |
|
Conclusion - Customer service essentials | 02 Oct 2025 19:17 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 2 attempts with a result of 94 %.