Guest experience fundamentals
Awarded to Helena Pacheco
Issued on 09 Apr 2024
The badge expires on 09 Apr 2027
Issued by
TypsyEarning criteria
The following 12 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Guest experience fundamentals | 06 Apr 2024 14:30 | |
|
The importance/role of the hospitality industry | 06 Apr 2024 14:35 | |
|
Why guest experience matters | 06 Apr 2024 15:10 | |
|
What makes a good guest experience | 08 Apr 2024 21:33 | |
|
How you make an impact (your job matters) | 08 Apr 2024 21:04 | |
|
The difference between service and hospitality | 08 Apr 2024 21:22 | |
|
What it means to be hospitable | 08 Apr 2024 21:40 | |
|
The lasting impact of first impressions | 08 Apr 2024 21:49 | |
|
Understanding your guests' needs | 08 Apr 2024 22:00 | |
|
Making guests feel important | 08 Apr 2024 22:03 | |
|
Turning a negative experience into a positive | 09 Apr 2024 01:39 | |
|
Conclusion - Guest experience fundamentals | 09 Apr 2024 01:51 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 8 out of 10 (80 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 80 %.