Customer service recovery
Awarded to Hellen Onyinye Anoliefo
Issued on 05 Mar 2025
The badge expires on 05 Mar 2028
Issued by
TypsyEarning criteria
The following 11 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service recovery | 05 Mar 2025 19:29 | |
|
What is customer service recovery? | 05 Mar 2025 19:35 | |
|
Customer service recovery principles | 05 Mar 2025 19:40 | |
|
Listening to manage customer complaints | 05 Mar 2025 19:45 | |
|
Making customers feel heard | 05 Mar 2025 19:52 | |
|
Apologizing during customer service recovery | 05 Mar 2025 19:59 | |
|
Providing solutions to customer complaints | 05 Mar 2025 20:44 | |
|
Thanking customers for feedback | 05 Mar 2025 20:51 | |
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Planning for customer service recovery | 05 Mar 2025 20:57 | |
|
Continuously improving service recovery | 05 Mar 2025 21:11 | |
|
Conclusion - Customer service recovery | 05 Mar 2025 21:13 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 13 out of 16 (81 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 81 %.