Guest experience fundamentals
Awarded to Yan Yu Natalie Chan
Issued on 25 Jan 2024
The badge expires on 25 Jan 2027
Issued by
TypsyEarning criteria
The following 12 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Guest experience fundamentals | 25 Jan 2024 12:43 | |
|
The importance/role of the hospitality industry | 25 Jan 2024 11:45 | |
|
Why guest experience matters | 25 Jan 2024 11:51 | |
|
What makes a good guest experience | 25 Jan 2024 12:01 | |
|
How you make an impact (your job matters) | 25 Jan 2024 12:07 | |
|
The difference between service and hospitality | 25 Jan 2024 12:19 | |
|
What it means to be hospitable | 25 Jan 2024 12:23 | |
|
The lasting impact of first impressions | 25 Jan 2024 12:27 | |
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Understanding your guests' needs | 25 Jan 2024 12:31 | |
|
Making guests feel important | 25 Jan 2024 12:33 | |
|
Turning a negative experience into a positive | 25 Jan 2024 12:37 | |
|
Conclusion - Guest experience fundamentals | 25 Jan 2024 12:38 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 8 out of 10 (80 %) questions must be answered correctly.
This quiz was passed in 3 attempts with a result of 80 %.