Customer service recovery
Awarded to Fikru Zeleke
Issued on 06 Oct 2024
The badge expires on 06 Oct 2027
Issued by
TypsyEarning criteria
The following 11 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service recovery | 02 Sep 2024 20:14 | |
|
What is customer service recovery? | 02 Sep 2024 20:19 | |
|
Customer service recovery principles | 02 Sep 2024 20:36 | |
|
Listening to manage customer complaints | 06 Oct 2024 15:26 | |
|
Making customers feel heard | 06 Oct 2024 15:30 | |
|
Apologizing during customer service recovery | 06 Oct 2024 15:34 | |
|
Providing solutions to customer complaints | 06 Oct 2024 15:38 | |
|
Thanking customers for feedback | 06 Oct 2024 15:42 | |
|
Planning for customer service recovery | 06 Oct 2024 15:45 | |
|
Continuously improving service recovery | 06 Oct 2024 15:48 | |
|
Conclusion - Customer service recovery | 06 Oct 2024 15:50 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 13 out of 16 (81 %) questions must be answered correctly.
This quiz was passed in 2 attempts with a result of 81 %.