Customer service essentials
Awarded to Nadia Sepulveda
Issued on 13 Aug 2024
The badge expires on 13 Aug 2027
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 13 Aug 2024 03:32 | |
|
What makes great customer service? | 13 Aug 2024 03:40 | |
|
Creating memorable first impressions | 13 Aug 2024 05:48 | |
|
Building rapport with customers | 13 Aug 2024 17:56 | |
|
Maintaining a welcoming environment for customers | 13 Aug 2024 18:02 | |
|
Meeting customers' needs and exceeding expectations | 13 Aug 2024 18:10 | |
|
Handling many customers at once | 13 Aug 2024 18:13 | |
|
Handling declined payment | 13 Aug 2024 18:17 | |
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Handling hostile customers | 13 Aug 2024 19:42 | |
|
Excusing yourself from a conversation | 13 Aug 2024 19:45 | |
|
Handling complaints in customer service | 30 Jan 2024 10:26 | |
|
Customer service on the phone | 13 Aug 2024 19:53 | |
|
Online customer service | 13 Aug 2024 19:58 | |
|
Conclusion - Customer service essentials | 13 Aug 2024 19:59 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 89 %.