Customer service recovery
Awarded to Ileana Pinasco
Issued on 15 Sep 2025
The badge expires on 15 Sep 2028
Issued by
TypsyEarning criteria
The following 11 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service recovery | 14 Sep 2025 07:57 | |
|
What is customer service recovery? | 12 Sep 2025 22:07 | |
|
Customer service recovery principles | 12 Sep 2025 22:10 | |
|
Listening to manage customer complaints | 12 Sep 2025 22:16 | |
|
Making customers feel heard | 12 Sep 2025 22:22 | |
|
Apologizing during customer service recovery | 14 Sep 2025 08:02 | |
|
Providing solutions to customer complaints | 14 Sep 2025 08:08 | |
|
Thanking customers for feedback | 14 Sep 2025 08:12 | |
|
Planning for customer service recovery | 14 Sep 2025 08:34 | |
|
Continuously improving service recovery | 15 Sep 2025 08:10 | |
|
Conclusion - Customer service recovery | 15 Sep 2025 08:14 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 13 out of 16 (81 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 81 %.