Customer service recovery
Awarded to Regina Marquez
Issued on 26 Apr 2025
The badge expires on 26 Apr 2028
Issued by
TypsyEarning criteria
The following 11 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service recovery | 25 Apr 2025 18:23 | |
|
What is customer service recovery? | 25 Apr 2025 20:44 | |
|
Customer service recovery principles | 25 Apr 2025 20:49 | |
|
Listening to manage customer complaints | 25 Apr 2025 20:54 | |
|
Making customers feel heard | 25 Apr 2025 20:57 | |
|
Apologizing during customer service recovery | 25 Apr 2025 21:01 | |
|
Providing solutions to customer complaints | 25 Apr 2025 21:05 | |
|
Thanking customers for feedback | 25 Apr 2025 21:09 | |
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Planning for customer service recovery | 25 Apr 2025 21:14 | |
|
Continuously improving service recovery | 25 Apr 2025 21:19 | |
|
Conclusion - Customer service recovery | 25 Apr 2025 21:21 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 13 out of 16 (81 %) questions must be answered correctly.
This quiz was passed in 2 attempts with a result of 88 %.