Customer service essentials
Awarded to Magdi Abdelhafiz
Issued on 13 May 2024
The badge expires on 13 May 2027
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 10 May 2024 00:41 | |
|
What makes great customer service? | 10 May 2024 07:38 | |
|
Creating memorable first impressions | 10 May 2024 17:40 | |
|
Building rapport with customers | 10 May 2024 17:46 | |
|
Maintaining a welcoming environment for customers | 10 May 2024 17:54 | |
|
Meeting customers' needs and exceeding expectations | 10 May 2024 18:02 | |
|
Handling many customers at once | 10 May 2024 18:05 | |
|
Handling declined payment | 10 May 2024 18:10 | |
|
Handling hostile customers | 10 May 2024 18:15 | |
|
Excusing yourself from a conversation | 10 May 2024 18:18 | |
|
Handling complaints in customer service | 10 May 2024 18:24 | |
|
Customer service on the phone | 10 May 2024 18:29 | |
|
Online customer service | 10 May 2024 18:35 | |
|
Conclusion - Customer service essentials | 10 May 2024 18:37 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 2 attempts with a result of 83 %.