Customer service essentials
Awarded to Abduallah Youness
Issued on 17 Apr 2024
The badge expires on 17 Apr 2027
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 05 Apr 2024 18:25 | |
|
What makes great customer service? | 05 Apr 2024 21:39 | |
|
Creating memorable first impressions | 17 Apr 2024 14:27 | |
|
Building rapport with customers | 06 Apr 2024 02:48 | |
|
Maintaining a welcoming environment for customers | 06 Apr 2024 02:57 | |
|
Meeting customers' needs and exceeding expectations | 17 Apr 2024 12:14 | |
|
Handling many customers at once | 17 Apr 2024 12:22 | |
|
Handling declined payment | 17 Apr 2024 12:37 | |
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Handling hostile customers | 17 Apr 2024 13:05 | |
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Excusing yourself from a conversation | 17 Apr 2024 13:23 | |
|
Handling complaints in customer service | 17 Apr 2024 13:31 | |
|
Customer service on the phone | 17 Apr 2024 14:12 | |
|
Online customer service | 17 Apr 2024 14:19 | |
|
Conclusion - Customer service essentials | 17 Apr 2024 14:21 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 89 %.