Customer service essentials
Awarded to Alessia Cupello
Issued on 03 Jun 2023
The badge expires on 03 Jun 2026
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 03 Jun 2023 12:02 | |
|
What makes great customer service? | 03 Jun 2023 12:05 | |
|
Creating memorable first impressions | 03 Jun 2023 12:11 | |
|
Building rapport with customers | 03 Jun 2023 12:28 | |
|
Maintaining a welcoming environment for customers | 03 Jun 2023 12:32 | |
|
Meeting customers' needs and exceeding expectations | 03 Jun 2023 12:36 | |
|
Handling many customers at once | 03 Jun 2023 12:38 | |
|
Handling declined payment | 03 Jun 2023 12:43 | |
|
Handling hostile customers | 03 Jun 2023 12:45 | |
|
Excusing yourself from a conversation | 03 Jun 2023 12:50 | |
|
Handling complaints in customer service | 03 Jun 2023 12:54 | |
|
Customer service on the phone | 03 Jun 2023 13:00 | |
|
Online customer service | 03 Jun 2023 13:03 | |
|
Conclusion - Customer service essentials | 03 Jun 2023 13:05 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 100 %.