Customer service essentials

Awarded to Isabelle Tsang

Issued on 03 Jun 2023

 The badge expires on 03 Jun 2026

Issued by

Typsy

Earning criteria

The following 14 lessons have been completed to earn this badge:

Lesson Completed Status
Welcome - Customer service essentials 03 Jun 2023 12:02 Completed
What makes great customer service? 03 Jun 2023 12:05 Completed
Creating memorable first impressions 03 Jun 2023 12:11 Completed
Building rapport with customers 03 Jun 2023 12:28 Completed
Maintaining a welcoming environment for customers 03 Jun 2023 12:32 Completed
Meeting customers' needs and exceeding expectations 03 Jun 2023 12:36 Completed
Handling many customers at once 03 Jun 2023 12:38 Completed
Handling declined payment 03 Jun 2023 12:43 Completed
Handling hostile customers 03 Jun 2023 12:45 Completed
Excusing yourself from a conversation 03 Jun 2023 12:50 Completed
Handling complaints in customer service 03 Jun 2023 12:54 Completed
Customer service on the phone 03 Jun 2023 13:00 Completed
Online customer service 03 Jun 2023 13:03 Completed
Conclusion - Customer service essentials 03 Jun 2023 13:05 Completed

Evidence

To qualify for this badge the following evidence requirements have been met:

Pass quiz

To pass, 15 out of 18 (83 %) questions must be answered correctly.

This quiz was passed in 1 attempt with a result of 100 %.

Verify

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