Guest experience fundamentals
Awarded to MARTIN TREJO HIDALGO
Issued on 19 Jun 2024
The badge expires on 19 Jun 2027
Issued by
TypsyEarning criteria
The following 12 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Guest experience fundamentals | 19 Jun 2024 12:01 | |
|
The importance/role of the hospitality industry | 19 Jun 2024 12:04 | |
|
Why guest experience matters | 19 Jun 2024 12:12 | |
|
What makes a good guest experience | 19 Jun 2024 12:18 | |
|
How you make an impact (your job matters) | 19 Jun 2024 12:22 | |
|
The difference between service and hospitality | 19 Jun 2024 12:27 | |
|
What it means to be hospitable | 19 Jun 2024 12:34 | |
|
The lasting impact of first impressions | 19 Jun 2024 12:38 | |
|
Understanding your guests' needs | 19 Jun 2024 12:42 | |
|
Making guests feel important | 19 Jun 2024 12:48 | |
|
Turning a negative experience into a positive | 19 Jun 2024 12:58 | |
|
Conclusion - Guest experience fundamentals | 19 Jun 2024 12:59 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 8 out of 10 (80 %) questions must be answered correctly.
This quiz was passed in 2 attempts with a result of 80 %.