Customer service essentials
Awarded to Mahmoud Kawanna
Issued on 29 Mar 2024
The badge expires on 29 Mar 2027
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 29 Mar 2024 00:11 | |
|
What makes great customer service? | 29 Mar 2024 00:18 | |
|
Creating memorable first impressions | 29 Mar 2024 00:24 | |
|
Building rapport with customers | 29 Mar 2024 00:43 | |
|
Maintaining a welcoming environment for customers | 29 Mar 2024 00:48 | |
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Meeting customers' needs and exceeding expectations | 29 Mar 2024 00:54 | |
|
Handling many customers at once | 29 Mar 2024 00:59 | |
|
Handling declined payment | 29 Mar 2024 01:04 | |
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Handling hostile customers | 29 Mar 2024 01:12 | |
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Excusing yourself from a conversation | 29 Mar 2024 01:15 | |
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Handling complaints in customer service | 29 Mar 2024 01:22 | |
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Customer service on the phone | 29 Mar 2024 01:25 | |
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Online customer service | 29 Mar 2024 01:30 | |
|
Conclusion - Customer service essentials | 29 Mar 2024 01:31 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 89 %.