Customer service recovery
Awarded to SALEH OWIS KAMEL ADAWI
Issued on 09 Feb 2023
The badge expires on 09 Feb 2026
Issued by
TypsyEarning criteria
The following 11 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service recovery | 08 Feb 2023 10:44 | |
|
What is customer service recovery? | 08 Feb 2023 10:48 | |
|
Customer service recovery principles | 08 Feb 2023 10:57 | |
|
Listening to manage customer complaints | 08 Feb 2023 11:03 | |
|
Making customers feel heard | 08 Feb 2023 11:07 | |
|
Apologizing during customer service recovery | 08 Feb 2023 11:11 | |
|
Providing solutions to customer complaints | 08 Feb 2023 11:16 | |
|
Thanking customers for feedback | 08 Feb 2023 11:20 | |
|
Planning for customer service recovery | 08 Feb 2023 11:25 | |
|
Continuously improving service recovery | 08 Feb 2023 11:29 | |
|
Conclusion - Customer service recovery | 08 Feb 2023 11:31 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 13 out of 16 (81 %) questions must be answered correctly.
This quiz was passed in 2 attempts with a result of 81 %.