Guest experience fundamentals
Awarded to Pinaky Bakshi
Issued on 21 Apr 2020
The badge expired on 02 Dec 2023
Issued by
TypsyEarning criteria
The following 12 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Guest experience fundamentals | 20 Apr 2020 15:23 | |
|
The importance/role of the hospitality industry | 20 Apr 2020 15:26 | |
|
Why guest experience matters | 20 Apr 2020 22:33 | |
|
What makes a good guest experience | 20 Apr 2020 22:39 | |
|
How you make an impact (your job matters) | 20 Apr 2020 22:43 | |
|
The difference between service and hospitality | 20 Apr 2020 22:48 | |
|
What it means to be hospitable | 20 Apr 2020 22:52 | |
|
The lasting impact of first impressions | 20 Apr 2020 22:56 | |
|
Understanding your guests' needs | 20 Apr 2020 23:00 | |
|
Making guests feel important | 20 Apr 2020 23:02 | |
|
Turning a negative experience into a positive | 21 Apr 2020 02:11 | |
|
Conclusion - Guest experience fundamentals | 21 Apr 2020 02:12 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 8 out of 10 (80 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 90 %.