Customer service recovery
Awarded to Sarah Spalding
Issued on 10 Aug 2023
The badge expires on 10 Aug 2026
Issued by
TypsyEarning criteria
The following 11 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service recovery | 10 Aug 2023 21:17 | |
|
What is customer service recovery? | 10 Aug 2023 21:20 | |
|
Customer service recovery principles | 10 Aug 2023 21:27 | |
|
Listening to manage customer complaints | 10 Aug 2023 21:32 | |
|
Making customers feel heard | 10 Aug 2023 21:35 | |
|
Apologizing during customer service recovery | 10 Aug 2023 21:39 | |
|
Providing solutions to customer complaints | 10 Aug 2023 21:43 | |
|
Thanking customers for feedback | 10 Aug 2023 21:47 | |
|
Planning for customer service recovery | 10 Aug 2023 21:52 | |
|
Continuously improving service recovery | 10 Aug 2023 21:57 | |
|
Conclusion - Customer service recovery | 10 Aug 2023 21:59 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 13 out of 16 (81 %) questions must be answered correctly.
This quiz was passed in 2 attempts with a result of 81 %.