Guest experience fundamentals
Awarded to Hieu Nguyen
Issued on 09 May 2025
The badge expires on 09 May 2028
Issued by
TypsyEarning criteria
The following 12 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Guest experience fundamentals | 08 May 2025 11:44 | |
|
The importance/role of the hospitality industry | 08 May 2025 13:39 | |
|
Why guest experience matters | 09 May 2025 11:35 | |
|
What makes a good guest experience | 09 May 2025 13:25 | |
|
How you make an impact (your job matters) | 09 May 2025 14:08 | |
|
The difference between service and hospitality | 09 May 2025 14:25 | |
|
What it means to be hospitable | 09 May 2025 16:06 | |
|
The lasting impact of first impressions | 09 May 2025 16:41 | |
|
Understanding your guests' needs | 09 May 2025 16:45 | |
|
Making guests feel important | 09 May 2025 16:48 | |
|
Turning a negative experience into a positive | 09 May 2025 16:52 | |
|
Conclusion - Guest experience fundamentals | 09 May 2025 16:53 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 8 out of 10 (80 %) questions must be answered correctly.
This quiz was passed in 3 attempts with a result of 90 %.