Guest experience fundamentals
Awarded to Pui Sze Senny Kong
Issued on 05 Feb 2024
The badge expires on 05 Feb 2027
Issued by
TypsyEarning criteria
The following 12 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Guest experience fundamentals | 05 Feb 2024 19:42 | |
|
The importance/role of the hospitality industry | 05 Feb 2024 19:45 | |
|
Why guest experience matters | 05 Feb 2024 20:15 | |
|
What makes a good guest experience | 05 Feb 2024 20:22 | |
|
How you make an impact (your job matters) | 05 Feb 2024 20:26 | |
|
The difference between service and hospitality | 05 Feb 2024 20:35 | |
|
What it means to be hospitable | 05 Feb 2024 20:42 | |
|
The lasting impact of first impressions | 05 Feb 2024 20:46 | |
|
Understanding your guests' needs | 05 Feb 2024 20:50 | |
|
Making guests feel important | 05 Feb 2024 20:52 | |
|
Turning a negative experience into a positive | 05 Feb 2024 20:56 | |
|
Conclusion - Guest experience fundamentals | 05 Feb 2024 20:56 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 8 out of 10 (80 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 90 %.