Guest experience fundamentals
Awarded to Robert Crutchfield
Issued on 23 Aug 2023
The badge expires on 23 Aug 2026
Issued by
TypsyEarning criteria
The following 12 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Guest experience fundamentals | 23 Aug 2023 14:23 | |
|
The importance/role of the hospitality industry | 23 Aug 2023 14:34 | |
|
Why guest experience matters | 23 Aug 2023 14:41 | |
|
What makes a good guest experience | 23 Aug 2023 14:48 | |
|
How you make an impact (your job matters) | 23 Aug 2023 14:52 | |
|
The difference between service and hospitality | 23 Aug 2023 14:56 | |
|
What it means to be hospitable | 23 Aug 2023 15:05 | |
|
The lasting impact of first impressions | 23 Aug 2023 15:10 | |
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Understanding your guests' needs | 23 Aug 2023 15:14 | |
|
Making guests feel important | 23 Aug 2023 15:16 | |
|
Turning a negative experience into a positive | 23 Aug 2023 15:20 | |
|
Conclusion - Guest experience fundamentals | 23 Aug 2023 15:21 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 8 out of 10 (80 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 80 %.