Customer service essentials
Awarded to Siong Leng Andrew Lim
Issued on 16 May 2024
The badge expires on 16 May 2027
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 04 May 2024 14:38 | |
|
What makes great customer service? | 04 May 2024 21:22 | |
|
Creating memorable first impressions | 04 May 2024 21:28 | |
|
Building rapport with customers | 04 May 2024 21:34 | |
|
Maintaining a welcoming environment for customers | 04 May 2024 21:43 | |
|
Meeting customers' needs and exceeding expectations | 04 May 2024 21:57 | |
|
Handling many customers at once | 04 May 2024 22:16 | |
|
Handling declined payment | 11 May 2024 20:09 | |
|
Handling hostile customers | 11 May 2024 20:14 | |
|
Excusing yourself from a conversation | 11 May 2024 20:17 | |
|
Handling complaints in customer service | 11 May 2024 20:24 | |
|
Customer service on the phone | 11 May 2024 20:30 | |
|
Online customer service | 11 May 2024 20:39 | |
|
Conclusion - Customer service essentials | 16 May 2024 00:28 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 94 %.