Customer service essentials
Awarded to Iuliia Mikhnevich
Issued on 14 May 2026
The badge expires on 14 May 2029
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 14 May 2026 18:07 | |
|
What makes great customer service? | 14 May 2026 16:47 | |
|
Creating memorable first impressions | 14 May 2026 16:51 | |
|
Building rapport with customers | 14 May 2026 16:57 | |
|
Maintaining a welcoming environment for customers | 14 May 2026 17:18 | |
|
Meeting customers' needs and exceeding expectations | 14 May 2026 17:25 | |
|
Handling many customers at once | 14 May 2026 17:28 | |
|
Handling declined payment | 14 May 2026 17:31 | |
|
Handling hostile customers | 14 May 2026 17:35 | |
|
Excusing yourself from a conversation | 14 May 2026 17:37 | |
|
Handling complaints in customer service | 14 May 2026 17:49 | |
|
Customer service on the phone | 14 May 2026 17:52 | |
|
Online customer service | 14 May 2026 18:04 | |
|
Conclusion - Customer service essentials | 14 May 2026 18:05 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 83 %.