Customer service essentials
Awarded to Daniel Ninyett
Issued on 06 Apr 2025
The badge expires on 06 Apr 2028
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 05 Apr 2025 16:41 | |
|
What makes great customer service? | 05 Apr 2025 16:47 | |
|
Creating memorable first impressions | 05 Apr 2025 16:52 | |
|
Building rapport with customers | 05 Apr 2025 16:58 | |
|
Maintaining a welcoming environment for customers | 05 Apr 2025 17:03 | |
|
Meeting customers' needs and exceeding expectations | 05 Apr 2025 17:10 | |
|
Handling many customers at once | 05 Apr 2025 17:14 | |
|
Handling declined payment | 05 Apr 2025 17:18 | |
|
Handling hostile customers | 06 Apr 2025 10:30 | |
|
Excusing yourself from a conversation | 06 Apr 2025 11:23 | |
|
Handling complaints in customer service | 06 Apr 2025 11:29 | |
|
Customer service on the phone | 06 Apr 2025 11:33 | |
|
Online customer service | 06 Apr 2025 11:38 | |
|
Conclusion - Customer service essentials | 06 Apr 2025 11:40 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 2 attempts with a result of 94 %.