Customer service essentials
Awarded to James S. Samura
Issued on 01 Aug 2023
The badge expires on 01 Aug 2026
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 18 Nov 2022 12:47 | |
|
What makes great customer service? | 18 Nov 2022 12:53 | |
|
Creating memorable first impressions | 18 Nov 2022 12:58 | |
|
Building rapport with customers | 18 Nov 2022 13:05 | |
|
Maintaining a welcoming environment for customers | 18 Nov 2022 13:10 | |
|
Meeting customers' needs and exceeding expectations | 18 Nov 2022 13:17 | |
|
Handling many customers at once | 18 Nov 2022 13:21 | |
|
Handling declined payment | 18 Nov 2022 13:25 | |
|
Handling hostile customers | 18 Nov 2022 13:32 | |
|
Excusing yourself from a conversation | 18 Nov 2022 13:35 | |
|
Handling complaints in customer service | 22 Nov 2022 10:45 | |
|
Customer service on the phone | 22 Nov 2022 10:59 | |
|
Online customer service | 22 Nov 2022 11:18 | |
|
Conclusion - Customer service essentials | 22 Nov 2022 11:20 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 4 attempts with a result of 100 %.