Guest experience fundamentals
Awarded to Laura Natalia Gomes Canon
Issued on 16 Mar 2024
The badge expires on 16 Mar 2027
Issued by
TypsyEarning criteria
The following 12 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Guest experience fundamentals | 16 Mar 2024 20:50 | |
|
The importance/role of the hospitality industry | 16 Mar 2024 21:20 | |
|
Why guest experience matters | 16 Mar 2024 21:00 | |
|
What makes a good guest experience | 16 Mar 2024 21:05 | |
|
How you make an impact (your job matters) | 16 Mar 2024 21:10 | |
|
The difference between service and hospitality | 16 Mar 2024 21:27 | |
|
What it means to be hospitable | 16 Mar 2024 21:31 | |
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The lasting impact of first impressions | 16 Mar 2024 21:35 | |
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Understanding your guests' needs | 16 Mar 2024 21:39 | |
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Making guests feel important | 16 Mar 2024 21:41 | |
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Turning a negative experience into a positive | 16 Mar 2024 21:45 | |
|
Conclusion - Guest experience fundamentals | 16 Mar 2024 21:46 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 8 out of 10 (80 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 80 %.