Customer service essentials
Awarded to Jose Herrera Cordova
Issued on 09 Jul 2024
The badge expires on 09 Jul 2027
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 01 May 2024 12:55 | |
|
What makes great customer service? | 01 May 2024 13:01 | |
|
Creating memorable first impressions | 01 May 2024 13:44 | |
|
Building rapport with customers | 01 May 2024 17:00 | |
|
Maintaining a welcoming environment for customers | 01 May 2024 17:06 | |
|
Meeting customers' needs and exceeding expectations | 01 May 2024 17:13 | |
|
Handling many customers at once | 01 May 2024 17:17 | |
|
Handling declined payment | 02 Jun 2024 07:40 | |
|
Handling hostile customers | 02 Jun 2024 07:46 | |
|
Excusing yourself from a conversation | 02 Jun 2024 07:49 | |
|
Handling complaints in customer service | 02 Jun 2024 07:55 | |
|
Customer service on the phone | 02 Jun 2024 07:59 | |
|
Online customer service | 09 Jul 2024 14:37 | |
|
Conclusion - Customer service essentials | 09 Jul 2024 14:33 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 3 attempts with a result of 94 %.