Guest experience fundamentals
Awarded to Ijarah Johnson
Issued on 26 Dec 2023
The badge expires on 26 Dec 2026
Issued by
TypsyEarning criteria
The following 12 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Guest experience fundamentals | 26 Dec 2023 07:52 | |
|
The importance/role of the hospitality industry | 26 Dec 2023 08:38 | |
|
Why guest experience matters | 26 Dec 2023 08:00 | |
|
What makes a good guest experience | 26 Dec 2023 08:05 | |
|
How you make an impact (your job matters) | 26 Dec 2023 08:09 | |
|
The difference between service and hospitality | 26 Dec 2023 08:14 | |
|
What it means to be hospitable | 26 Dec 2023 08:18 | |
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The lasting impact of first impressions | 26 Dec 2023 08:23 | |
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Understanding your guests' needs | 26 Dec 2023 08:26 | |
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Making guests feel important | 26 Dec 2023 08:29 | |
|
Turning a negative experience into a positive | 26 Dec 2023 08:33 | |
|
Conclusion - Guest experience fundamentals | 26 Dec 2023 08:34 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 8 out of 10 (80 %) questions must be answered correctly.
This quiz was passed in 2 attempts with a result of 80 %.