Customer service essentials
Awarded to Jacqueline Elizabeth Morales
Issued on 17 Jan 2026
The badge expires on 17 Jan 2029
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 13 Jan 2026 16:59 | |
|
What makes great customer service? | 17 Jan 2026 21:03 | |
|
Creating memorable first impressions | 13 Jan 2026 17:13 | |
|
Building rapport with customers | 13 Jan 2026 17:18 | |
|
Maintaining a welcoming environment for customers | 17 Jan 2026 20:27 | |
|
Meeting customers' needs and exceeding expectations | 17 Jan 2026 20:31 | |
|
Handling many customers at once | 17 Jan 2026 20:34 | |
|
Handling declined payment | 17 Jan 2026 20:37 | |
|
Handling hostile customers | 17 Jan 2026 20:40 | |
|
Excusing yourself from a conversation | 17 Jan 2026 20:43 | |
|
Handling complaints in customer service | 17 Jan 2026 20:46 | |
|
Customer service on the phone | 17 Jan 2026 20:49 | |
|
Online customer service | 17 Jan 2026 20:53 | |
|
Conclusion - Customer service essentials | 17 Jan 2026 20:54 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 2 attempts with a result of 89 %.