Customer service recovery
Awarded to Hani Moursy
Issued on 15 Apr 2024
The badge expires on 15 Apr 2027
Issued by
TypsyEarning criteria
The following 11 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service recovery | 15 Apr 2024 15:43 | |
|
What is customer service recovery? | 15 Apr 2024 15:46 | |
|
Customer service recovery principles | 15 Apr 2024 15:51 | |
|
Listening to manage customer complaints | 15 Apr 2024 16:05 | |
|
Making customers feel heard | 15 Apr 2024 16:08 | |
|
Apologizing during customer service recovery | 15 Apr 2024 16:12 | |
|
Providing solutions to customer complaints | 15 Apr 2024 16:16 | |
|
Thanking customers for feedback | 15 Apr 2024 16:21 | |
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Planning for customer service recovery | 15 Apr 2024 16:33 | |
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Continuously improving service recovery | 15 Apr 2024 16:39 | |
|
Conclusion - Customer service recovery | 15 Apr 2024 16:40 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 13 out of 16 (81 %) questions must be answered correctly.
This quiz was passed in 4 attempts with a result of 94 %.